jqxGrid Page size dropdown freezes in IE 11

[MuthukumarParticipant]

Good Morning,
We have implemented jqxGrid server side pagination and have set page size options as 10, 50, 100, 250, 500 and 1000.
Whenever user selects the page size as 250 (or above) from the drop down, the drop down does not shrink and the grid freezes for some time. The grid is then refreshed with Loading animation, followed by the data from the server. This behavior is observed only with Internet Explorer 11 and it is fine in Chrome.
Please help us to resolve this issue.

Thank you,
Muthukumar S

[Peter StoevKeymaster]

Hi Muthukumar,

This seems dependent on the implementation of the server side in your application. I suppose you do something which is time-consuming like having 1000 records and the Grid is with autoheight set to true. This should not be done if you are targeting normal usage. autoheight is appropriate for small pages.

Best Regards,
Peter Stoev

jQWidgets Team
http://www.jqwidgets.com/

[MuthukumarParticipant]

Hi Peter,
We have set autoHeight as ‘false’ and set Height as ‘400px’.
We call a web service when page size is changed to bind data with the jqxGrid. I agree that it consumes time when 1000 rows are returned from Web service. But we have observed the behavior even when the total number of rows returned by the web services is only 10. We have a database table that has only 10 rows, hence the web service returns only 10 rows always. When the page size is changed as 50 or 100, we don’t face the issue of UI being freezed. But when the page size is changed as 250 or 500 in the dropdown, the dropdown freezes for 20 or 25 seconds and then the grid is refreshed with the 10 rows.

Please help.

Thank you,
Muthukumar S

[Peter StoevKeymaster]

Hi Muthukumar,

As we are unable to reproduce such behavior, then please share jsfiddle.net sample with the observed behavior and we will take a look at it.

Best Regards,
Peter Stoev

jQWidgets Team
http://www.jqwidgets.com/

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