jqxGrid not working with HP EliteBook

[nisabaParticipant]

Hi all,

we are facing a very strange issue.

We have a ASP.NET WebForm app working very well since 2016, using jQWidgets v4.3.0.

The application works well on any machine but for some time now, we have noticed that the jqxgrid component does not display anything only on HP EliteBook type laptops!
The grids being filledby an asmx webservice.
Nothing appears in the browser debug console.
And we also disabled ad blockers, without success.

We experimented same type of issue some time ago and it has been fixed by setting the url with ip address…
But now, this doesn’t work too…

Any idea ?
Thank you !

[adminKeymaster]

Hi nisaba,

Unfortunately, this is a very very old version of our software and hundreds of changes have been made since then. Also our software does not depend on whether you use it on hp or different machine. It depends on the web browser and web browser’s version. I’d suggest you using the current version of the product. If that is not possible, then check what kind of web browsers you use, but if the Grid is displayed, but not filled with data, then the problem could be in the webservice which you use and some firewalls on your PC.

Best Regards,
Peter Stoev

[nisabaParticipant]

Hello Peter,

Thank you for your quick reply.
The web service is OK.

After investigation, we have found this issue in the navigator console :

A form field element has neither an id nor a name attribute. This might prevent the browser from correctly autofilling the form.
To fix this issue, add a unique id or name attribute to a form field. This is not strictly needed, but still recommended even if you have an autocomplete attribute on the same element.

the elements involved are of the following type:

<div id="filterinnerListBoxfilter2jqxGridUsers" style="display: none; visibility: inherit; align:left; valign:top; left: 0px; top: 0px; position: absolute;"><input style="position: absolute;" placeholder="Looking for" class="jqx-widget jqx-widget-glacier jqx-listbox-filter-input jqx-listbox-filter-input-glacier jqx-input jqx-input-glacier jqx-rc-all jqx-rc-all-glacier"></div>

Do you think it explains the issue ?

Since we use an old version, If I migrate jqWidgets to the last version, I’m afraid to have some breaking errors in the app.

So which version do you suggest to use ?
With which version of jQuery ?

Thank you very much !

[nisabaParticipant]

Hello,

I’ve done the migration under the very last version of jqWidgets : 19.0.0

Unfortunately, the issue remains !

I confirm : all works well everywhere except on laptops HP EliteBook, with same browsers versions (!!!)

Please help !
THank you !

[adminKeymaster]

Hi nisaba,

The warning you posted has no relation. As the grid is displayed without data in this laptop, i think that this this is an issue with the data binding to the web service. If you prepare and share a sample which we would be able to run and which reproduces an issue with our product, we will try it and debug it.

Best Regards,
Peter Stoev

jQWidgets Team
https://www.jqwidgets.com/

[nisabaParticipant]

Thank you, I will prepare that.

For now, here is some news.

We updated the HP from W10 to W11 and it works !
After restarting the system it no longer worked. We saw that he had installed updates. And after returning to the restore point, it works again…

We suspect updates on Chromium or something like that…

[nisabaParticipant]

Update :
It works with UR browser on the HP laptops but fails with all other browsers.

https://www.ur-browser.com/

[adminKeymaster]

Hi nisaba,

From the provided details, according to me, this is a problem which is not related to us, but more to the administration of this specific laptop and its OS. I would suggest you go into this direction of investigation.

Best Regards,
Peter Stoev

jQWidgets Team
https://www.jqwidgets.com/

[nisabaParticipant]

It’s crazy.

It works also with Internet Explorer legacy.
And with UR browser.

We suspect an issue with Chromium engine on Hp Elitebooks.

UR browser runs with Chromium, but maybe with an older version.

[Author]

Posts